OVIOO AI
Customer
Halden & Co
Ingrid Halvorsen · project lead
One question, followed all the way through.
Ten steps across four departments. Nobody retypes anything, and every step happens on the same record.
It arrives
- 1
A customer writes
“Can you confirm whether project 524489 is ready?” — into the shared mailbox the team already uses.
- 2
The job is recognised
The number matches a live Reference, so the message joins it. No sorting, no forwarding, no rule to write.
linked to #524489 - 3
The record answers
Customer, supplier, files, current status, recent activity and open tasks are already on it.
It moves
- 4
What is missing is obvious
One supplier confirmation is still outstanding — asked eleven days ago, never answered.
waiting · 11 days - 5
Someone owns it
A task sits with the person responsible, in their own list, carrying the message it came from.
task assigned - 6
The supplier replies
That message lands on the same job, and the step that was waiting is satisfied.
status → confirmed
It closes
- 7
Finance sees the money
The supplier’s invoice arrives as email, is read into a payable on this job, checked against earlier documents, and routed for approval.
€4,320 · due 22 Aug - 8
The paperwork writes itself
The customer’s document is generated from the record — its number, dates, company and contact already filled in.
document created - 9
The customer sees it
If the company runs a client portal, the update and the document appear there under its own brand.
shared - 10
And it stays answered
Next month, next year, or for the colleague who was not there: the job still holds why each decision was taken.
Done another way, that is six systems, four re-entries of the same facts and one person who has to remember all of it. Here it is one record that everybody reads.