OVIOO AIThe engineer knows. The office finds out on Friday.
Service work is a chain of small facts held by different people: what the customer reported, what was found on site, which part was ordered, whether it is under contract. OVIOO puts the whole chain on the job, so whoever picks up the phone next is not starting from nothing.
- Adrián Soler09:41Delivery confirmation
- Castellane SA08:52Proforma — Halden rollout
- Ingrid HalvorsenYesterdayRequirements — 2 changes
- Castellane SAMonDelivery schedule received
- Confirm delivery windowDMToday
- Resend requirements list to VantageDMToday
- Signed contract from HaldenDMWaiting
- Final payment reminderCOFri
- IHIngrid HalvorsenProject lead
- ASAdrián SolerSupplier · delivery
- CSCastellane SASubcontractor
What changes between the office and the van
A job that carries its own history
The original report, the photos, the part number, the last visit and what was said about it are all on the job. A second call about the same fault opens the same record, not a new one.
Parts on the job that needed them
The order to the supplier, the confirmation and the invoice attach to the job, so what a call actually cost is visible without anybody reconstructing it at month end.
Contracts that do not lapse quietly
Service agreements are documents on the customer, with their dates. Renewals become tasks with an owner, in the same list as everything else that has a date.
Cover when somebody is out
Mark a person away and name their cover: their open jobs offer themselves to the cover and their mailboxes stay readable by whoever was granted them, before the next customer calls.
One call, end to end
The customer sees their own equipment
A portal in your brand gives each customer their own jobs and reports, the documents you chose to share, and a place to raise the next one — an authorised view over your records, never a copy.
Set once in the business profile. Every screen, button and dialog follows.
Here you can follow the status of your projects, access documents, view invoices and stay up to date.
| Ref. # | Project | Location | Dates | Value | Status | Actions |
|---|---|---|---|---|---|---|
| 742615 | Q4 rollout | Barcelona | 12 Oct 2026 → 16 Oct 2026 | €48,200 | Awaiting approval | View → |
| 742580 | Spring programme | Valencia | 3 Mar 2027 → 7 Mar 2027 | €61,400 | Confirmed | View → |
| 742691 | Depot refit | Madrid | 19 Apr 2027 → 23 Apr 2027 | €37,900 | In progress | View → |
| 742702 | Annual service | Seville | 10 May 2027 → 14 May 2027 | €22,650 | Documents required | View → |
| 742735 | Phase two fit-out | Valencia | 5 Jun 2027 → 9 Jun 2027 | €54,100 | Confirmed | View → |
- Q4 rollout◎ Barcelona · ▦ 12 Oct 2026 → 16 Oct 2026 · ⚇ 3 deliveries›
- Spring programme◎ Valencia · ▦ 3 Mar 2027 → 7 Mar 2027 · ⚇ 5 deliveries›
- Depot refit◎ Madrid · ▦ 19 Apr 2027 → 23 Apr 2027 · ⚇ 2 deliveries›
- ▣Upload signed orderQ4 rollout · 742615›
- ▣Confirm quotationSpring programme · 742580›
- ▣Payment dueDepot refit · 742691€1,840Due 15 Sep 2026›
- ▣Upload requirementsAnnual service · 742702›
- ▣Review insurance certificatePhase two fit-out · 742735›
What it replaces between the office and the van
The job sheet, the parts note and the contract renewal that lives in somebody’s calendar.
Fair questions
No. There is no engineer scheduling board, no route optimisation and no live tracking. It holds the job — what was reported, what was found, what was ordered, what it cost and what was said — which is the part that usually survives only as email and memory.
A customer’s equipment can be a record with its own history of jobs, but there is no serial-number asset register with warranty logic. If asset lifecycle management is the core need, this is not that tool.
Anything emailed from site — photos, notes, a signed sheet — lands on the job. The desktop app runs on Windows, macOS and Linux; there is no dedicated mobile app today, and saying otherwise would be inventing one.
Mark them away and name their cover. Their open jobs offer themselves to the cover and their mailboxes stay readable by whoever was already granted them, so the next customer call is answerable.
See it on your own work.
Connect one shared mailbox and watch a real week organise itself. Fourteen days, no card.