OVIOO AIThe order is fine. The forty emails about it are not.
An order lives in a system that knows quantities and prices, and nowhere near the correspondence that decides whether it ships: the supplier confirming a date, the customer changing an address, the claim about the damaged pallet. OVIOO keeps that correspondence on the order, so the exception is as findable as the transaction.
- Adrián Soler09:41Delivery confirmation
- Castellane SA08:52Proforma — Halden rollout
- Ingrid HalvorsenYesterdayRequirements — 2 changes
- Castellane SAMonDelivery schedule received
- Confirm delivery windowDMToday
- Resend requirements list to VantageDMToday
- Signed contract from HaldenDMWaiting
- Final payment reminderCOFri
- IHIngrid HalvorsenProject lead
- ASAdrián SolerSupplier · delivery
- CSCastellane SASubcontractor
What a customer desk stops doing
Reading the thread before answering
Every message about an order — from the customer, the supplier, the carrier — is on the order, whichever mailbox it arrived in. “Where is my delivery?” is answered from one screen.
Losing the exception in a shared inbox
Short shipments, damages and claims become tasks on the order that caused them, with an owner and a date. Waiting on a supplier is a visible state rather than an unanswered email.
Arguing about the price that was quoted
Quotes, order confirmations and price lists are documents on the record, with the version each customer received and the date it went. Nobody has to work from memory.
Matching supplier invoices by hand
Invoices arriving as email are read into payables on the order, checked for duplicates and changed bank details, and routed for approval before anything is paid.
One order, from enquiry to settled
Management reads the desk, not a status meeting
Which orders are stuck and on whom, how much is outstanding, where the workload sits — read from the orders themselves, with departments and permissions that match how the business is organised.
Set once in the business profile. Every screen, button and dialog follows.
What it replaces on a customer desk
Your order system stays. What changes is where the correspondence about an order lives.
Fair questions
No. Stock, pricing, picking and the order transaction itself stay where they are. This holds the exception layer — the correspondence, confirmations, changes and claims that decide whether an order actually ships, and that currently live in a mailbox.
No stock levels, no warehouse locations, no replenishment. It is not a WMS and does not pretend to be one.
Yes — it takes your codes rather than issuing its own, and an order can carry yours, the customer’s PO and the supplier’s reference at the same time. A supplier who only quotes their own number still lands on the right order.
The volume is the reason for the three gates in front of the model: free filters first, cheap triage second, and a full read only for what carries work. Most of a busy mailbox is not work, and most of it never reaches the expensive step.
See it on your own work.
Connect one shared mailbox and watch a real week organise itself. Fourteen days, no card.