Terms of service

1. The agreement

These terms govern use of OVIOO. By creating an organisation or using the software you agree to them on behalf of that organisation and confirm you are authorised to do so.

2. Organisations, owners and users

The signup email becomes the organisation owner. The owner controls subscription, mailboxes, users, roles, AI policy and data-retention actions, and is responsible for who they authorise.

Each authorised person must use their own credentials. Sharing a login between people is not permitted.

3. Mailboxes and fees

• Plans include a stated number of mailboxes and a monthly AI allowance. The owner’s own mailbox is included.
• Additional mailboxes are charged per mailbox, per month, at the rate shown at purchase.
• Subscriptions are monthly or annual and renew automatically until cancelled.
• Prices may change with at least 30 days notice, effective at your next renewal.

4. Trial

Trials are per organisation and last 14 days. We may decline a repeat trial where the same organisation, payment identity or contact has already used one.

5. AI allowance and fair use

AI features consume an allowance held by the organisation. When it is exhausted, AI processing pauses and we say so in the application; email continues to function. Additional usage may be purchased where available.

Automated bulk processing designed to exhaust or resell the allowance is not permitted.

6. Acceptable use

• No unlawful, infringing or abusive content, and no use of the service to send unsolicited bulk email.
• No attempt to breach isolation between organisations, reverse engineer the service, or probe security without written permission.
• No use that would put us in breach of our own providers’ terms.

7. Your data

Your content remains yours. You grant us the limited rights needed to host, process and display it in order to provide the service, including sending it to AI subprocessors where your organisation has enabled those features.

Processing of personal data is governed by the Data Processing Agreement, which forms part of these terms.

8. Availability and support

We aim for high availability but do not commit to a specific uptime figure unless it is stated in a signed order form. Email delivery itself depends on your provider, which is outside our control.

9. Payment failure and suspension

If payment fails we will notify the owner and may suspend access after the grace period shown in the application. Suspension does not delete data; the retention window in clause 11 applies.

10. Cancellation

You may cancel at any time. The subscription continues to the end of the period already paid for, and does not renew.

11. Deletion and retention

After a subscription ends, or when a mailbox is removed, data is retained for 30 days with a visible deletion date and the option to reactivate or export, then permanently deleted, subject to legal obligations.

12. Warranties and liability

The service is provided without warranties beyond those that cannot lawfully be excluded. To the extent permitted by law, our aggregate liability is limited to the fees paid in the 12 months before the claim, and we are not liable for indirect or consequential loss.

Nothing here limits liability for death, personal injury, fraud, or anything else that cannot be limited under applicable law.

13. Governing law

These terms are governed by the laws of [Country / jurisdiction], with the courts of [venue] having jurisdiction.

14. Changes

We will notify owners of material changes at least 30 days before they take effect.